Thanks for contacting Google Support. My name is Rai.

Hi James.

Hello Rai. My name is Martin.

How are you today?

Oh!

I'm sorry.

I am doing ok.

Hello Martin.

My middle name is Martin

I see.

I'm glad that you're doing okay.

How can I help you.

I have a friend a network listed member of #kramobone-The.Good who has lost his password and access to his gmail account.

Ref:

Final-Recipient: rfc822; sodivine7546360@gmail.com
Action: failed
Status: 5.0.0
Diagnostic-Code: smtp; The email account that you tried to reach is over quota. Please direct the recipient to https://support.google.com/mail/?p=OverQuotaPerm e140sor439411oib.68 - gsmtp
Last-Attempt-Date: Sat, 10 Feb 2018 05:50:50 -0800 (PST)

I told him that I would help him with Customer Service Reestablish is Credentials to access this account. In the process, he now has 3 facebook accounts. This is not a good reflection of excellence.

This email account just mentioned belong with Sammie Lee Francher [ http://meme.gruwup.net/%23Kramobone-The.Good/%23Sammie.Lee.Francher/ ]

Are you trying to send email to that specific account?

I am trying to establish a way for Mr Francher to return to access his account.

He says he can't access it.

I see.

He lost access to the account.

Did he forgot the password for it?

"Yes..... that iis what he said. I am not sure what the problem is.... but I know that Mr Francher has had stint of homelessness and also has lost his very google quality mobile device he was using in that processs. It was a Samsung S7.

I'm sorry to hear about that.

He lost his phone as well.

If there is a way to reestablish Mr Francher's Authority to access his account. This email account appears as one of the email accounts listed on his TruthFinder Background Check Report Details.

Alright.

I appreciate all the information you've provided Martin.

I have this report Archived but the direct truthfinder URL is available showing this same data. . http://meme.gruwup.net/%23Kramobone-The.Good/%23Sammie.Lee.Francher/TruthFinder-Background-Report-WebVersiion-Sammie%20Lee.Francher.htm

I told Mr Francher that I would be willing to provide google with some recent inbox items that were confirmed delivered by his auto-reply. So that he could reestalish access. I am here gettting a preliminary pathway to return of access since Mr Francher's internet access consistis currently of access from the public library. I will forward him this chat.

Alright.

You're so very kind.

I appreciate you doing this for Mr. Francher.

I understand how important for you guys to recover the account.

I want to be respectful of your precious time. Just to set proper expectations, Google Drive Support Team specializes in storage and subscription issues for consumer accounts.

Although my tools are limited to Google Drive storage, it doesn’t stop me from researching about your case.

I will be glad to lead you to the best department that can resolve your issue.

ok Thanks you. I have placed this chat in a seperate window.

You're welcome.

Now, there's a way to recover or reset the password of any Google account and that is through the recovery page.

Here's the link on that page.

With regards to his kind of case, I would suggest that you get in touch with our Gmail team to get further assistance in recovering Mr. Francher's account.

Here's the link on how you can get in touch with our Gmail experts.

I have archived this chat under Mr Francher's Network Assocation member directory.

That's fine.

Just fill out the form on that link to submit your concern and I assure you our Gmail team will assist us further.

I got that.

I hope these helps Martin.

Ok..... so I will forward this chat to Mr Francher. If there are any problems I will interface as I need until this account is recovered. Thank you Rai.

I understand.

Please do forward the details.

You're very much welcome Martin.

Saving/Archiving Chat as of this point.

I hope everything will turn out okay soon.

I got that.

Thank you.

You're welcome.

Is there anything else that I can help you with?

Not at this time.

Awesome!

It was a pleasure chatting with you. Since Google loves to hear your feedback, you can click into a quick survey at the end of this chat about your overall support experience today. Again, my name is Rai and thanks for contacting Google Drive Support. Have a great day!

Thank you for contacting Google Drive Chat Support. Now that your chat session has ended, we would appreciate your feedback via our survey at https://support.google.com/drive/contact/survey_transactional_short?ctx=chat&caseid=6-9363000021266